FAQs

 

1. How long will it take to receive my watercolor painting?

For Original paintings, once the order is confirmed, the original painting will be shipped within 5-10 working days, allowing ample time for it to be varnished, signed, and securely packaged. In the case that you also order a frame, the original painting and the frame will be shipped within 10-15 working days, as the frame will be made to order.

 

For Fine Art Print, upon the order confirmation, our prints will be made to order and shipped within 3-7 working days. Framing options are directly available for Fine Art Paper prints, and if a frame is requested, the Print and the frame will be shipped within 7-12 working days.

 

For commission work, upon payment, it will take 5-10 working days to complete your painting, depending on the size, and allowing time for it to be varnished, signed, and securely packaged. If you have an urgent request, please reach out to us, and we will do our best to accommodate your needs.

 

2. When is payment due?

For me to initiate your commission art, full payment is required upfront. The due date will be indicated in the quote and the Commission Contract.

 

3. What information about my pet or my favorite place do you need?

To create a personalized and expressive painting of your pet, we kindly request the following details: your pet's name, gender, and a brief description of their personality, quirky or interesting traits, or any information that can help us understand them better. This additional information will allow us to capture more details and showcase your pet's unique character in the artwork. If you have an Instagram profile dedicated to your pet, please share it with us, as it aids in our research and results in a better outcome.

For your favorite place, we would like to hear the stories about it, your feelings about it and why you want to memorize it. This will help me to understand your emotion towards this place and create the artwork with the same atmosphere.

 

4. Do you accept returns?

Once you have received your painting, all sales are final, and we don't accept returns. However, throughout the commission painting process, if you find yourself unsatisfied, we offer a 50% refund of the full price.

 

5. Do the paintings come framed?

Yes, we offer framing options at an additional cost. You can find the updated prices for framing in the price chart. 

Some framing options may not be available for international shipment outsite EU. 

 

6. Will I be charged customs duties and taxes?

Customers within the EU will not be charged additional customs duties. The prices provided in the price chart include VAT (Value Added Tax) where applicable. There are no hidden fees, and the final price you see is the total amount you'll pay.

 

 

We hope these FAQs address your concerns. If you have any more questions or require further assistance, please don't hesitate to contact us. We are thrilled to embark on this artistic journey with you and create a timeless watercolor painting that captures the essence of your furry friend or special place.